Terms & Conditions

By using [website domain] (the “Website”) or placing an order, you agree to these terms. The Website is owned and operated by Wellsum Lifesciences Pvt. Ltd., B-0204, 2nd Floor, Ajnara Daffodil, Sector 137, Noida, Uttar Pradesh – 201306 (“Wellsum”, “we”, “us”).

1. Eligibility

You must be at least 18 years old to buy from this Website. By placing an order, you confirm that the details you provide are true and complete.

2. About our products

Our products are health and nutritional supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Product information on the Website is for general awareness only and is not a substitute for medical advice. Please consult a qualified healthcare professional before use, especially if you are pregnant, nursing, under 18, taking medication or have a medical condition.

Product images are for representation. Packaging may change from time to time without affecting the product.

3. Prices and payment

• All prices are in Indian Rupees and include applicable taxes (GST). Shipping charges, if any, are shown at checkout.
• Prices and offers may change without notice. The price at the time of order confirmation applies.
• We accept online payment (UPI, cards, net banking, wallets) through secure payment gateways, and Cash on Delivery (COD) where available.
• We do not store your card or bank details.

4. Orders

An order is confirmed once you receive a confirmation by email, SMS or WhatsApp. We may cancel an order in case of a pricing error, stock shortage, an undeliverable address or suspected fraud. If a prepaid order is cancelled by us, the full amount is refunded to the original payment method.

5. Shipping, returns and refunds

All sales are final. Delivery and cancellation terms are set out in our Shipping Policy and No Return & No Refund Policy, which form part of these terms.

6. Use of the Website

You agree not to misuse the Website, including attempting unauthorised access, posting false reviews, reselling products in bulk without our consent, or copying content. All text, images, logos and brand names (OVASYNC SUPPORT, MENOHEAL, VIBEWEL, OMEGAWELL, Wellsum) belong to Wellsum Lifesciences Pvt. Ltd. and may not be used without written permission.

7. Privacy

We collect your name, contact details and address only to process and deliver your order and to provide support. We do not sell your personal data. See our Privacy Policy for details.

8. Limitation of liability

We are not liable for any reaction or outcome from use of a product contrary to the label directions or without medical advice. Our total liability for any order is limited to the amount paid for that order.

9. Governing law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at Gautam Buddha Nagar, Uttar Pradesh.

10. Grievance Officer

As required under the Consumer Protection (E-Commerce) Rules, 2020:

• Name: Manju Malik
• Email: wellsumlifesciencespvtltd@gmail.com
• Phone: +91-9992927777 (Monday to Saturday, 10 AM to 6 PM)

We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

11. Changes to these terms

We may update these terms at any time. The version on the Website at the time of your order applies.