- Free Shipping on Orders Above ₹499
- 100% Genuine Products
- Secure Payments
Last updated: 12 November 2026
All Wellsum products are vitamins and health supplements shipped in sealed packs. Once the seal is opened, moisture, air or temperature can spoil the product and its safety cannot be guaranteed. For this reason, our policy is as follows.
You can cancel your order only before it is dispatched.
Once an order is dispatched, it cannot be cancelled.
To cancel, contact us immediately by email or phone with your order number: wellsumlifesciencespvtltd@gmail.com / +91-9992927777.
For a prepaid order cancelled before dispatch, the full amount is refunded to your original payment method (the card, UPI or bank account you paid with) within 5 to 7 working days.
Once a product has been delivered, there are no returns or refunds.
For health and safety reasons, we do not take back any product, sealed or opened, except in the cases listed below.
Please read the product name, ingredients and quantity carefully before you order.
If you receive a broken, leaking, expired or wrong product (different from what you ordered):
Tell us by email or phone within 48 hours of delivery.
Send an unboxing video taken while opening the parcel, along with clear photos of the product, its label and the parcel.
If the issue is verified, we will send you a replacement. A refund is given only if a replacement is not possible.
Complaints made after the seal is opened, or more than 48 hours after delivery, will not be accepted.
If your payment failed but the money was deducted, or the same order was charged twice, the amount is automatically returned to your original payment method within 5 to 7 working days. If it does not arrive, contact us with your transaction ID.
Approved refunds are always made to the original payment method.
After a refund is processed, it may take 5 to 7 working days to reach your account, depending on your bank or card issuer.
If cash on delivery is offered and a refund applies, it will be made by bank transfer, for which we may ask for your bank details.
For cancellations or complaints:
Wellsum Lifesciences Private Limited Email: wellsumlifesciencespvtltd@gmail.com Phone: +91-9992927777 Hours: Monday to Saturday, 10 AM to 6 PM (Sunday closed) Address: B-0204, 2nd Floor, Ajnara Daffodil, Sector 137, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201306
